Business
Chatbot vs AI Agent: The Difference Is Not How Well It Talks
AI deflects over 45% of queries but only 14% of issues are fully resolved. That thirty-one point gap is where the difference between a chatbot and an agent lives.
Thursday, 20 August 2026
AI deflects over 45% of queries but only 14% of issues are fully resolved. That thirty-one point gap is where the difference between a chatbot and an agent lives.
